Privacy Policy

Your privacy is important to us. It is BetterBook's policy to respect your privacy regarding any information we may collect from you across our website, https://www.betterbook.co.za, and other sites we own and operate.

Personal Information

Personal information about Users to the Site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries to third parties. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Use of Information

Personal information that Users submit to the Site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

We may use your information to send you send administrative messages and email updates to you regarding the website

Personal information that we collect about Businesses and staff

We collect personal information about Businesses and their staff in order for Businesses to take full advantage of the Service. This includes but is not limited to staff names, email addresses, business address, telephone numbers and availability. You may access this information at any time by logging in to your account.

We may also collect credit card details and billing address in order to process payments for the use of the Service. These credit card details are securely transmitted to a selected third party (payment gateway) for the sole purpose of processing such payments. The payment gateway is responsible for securely storing such credit card details and for limiting their access to authorized users.

We do not store credit card details in our Site or in any facility operated by us.

Personal information that we collect about Customers

We collect personal information about Customers in order for Customers to take full advantage of the service. This information includes but is not limited to names, email addresses, addresses, telephone numbers, dates of birth, and other personal information as required by the Business that the Customer intends to do business with. This personal information will be transferred to the intended Business and its staff.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

We may also collect credit card details and billing address on behalf of the Business. These credit card details are securely transmitted to a selected third party (payment gateway) for the sole purpose of processing payments on behalf of the Business. The credit card details of a Customer are never shown in full to a Business or its staff. The payment gateway is responsible for securely storing such credit card details and for limiting their access to authorized users. We do not store credit card details in our Site or in any facility operated by us.

Log files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you. Log files are kept for a maximum of 14 days

Problems or questions

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

If we become aware of any ongoing concerns or problems with our online booking system, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at privacy@betterbook.co.za

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

This policy is effective as of 24 July 2019.